Emergency Support
What is an Emergency?
Please follow these procedures if you cannot interact with your course [errors on page, etc." Make sure the problem is not due to your internet connection to the Web, your computer, or a firewall issue protecting your computer. A forgotten password/passphrase is not considered an emergency.
What do I do?
Please call the Kelley Direct Help Desk emergency line at 866-260-1702. If you are sent to voicemail, please leave a detailed message including:
- Your name
- Your ANGEL username
- Course and Section Number
- Detailed description of the emergency
- Phone number(s) and an e-mail address where you can be contacted
How does KD Handle Emergencies?
If no one is available to answer your call, your detailed voicemail message triggers our response system and notifies an emergency support staff member. The staff person on-call receives the message and responds accordingly.
When is Emergency Support Available?
Emergency Support is available from 5:00 PM – 12:00 AM, 7 days a week. During normal business hours of 8:00 AM – 5:00 PM (including weekends), you should expect a response within 30 minutes of leaving a voicemail. Responses may take longer during Emergency Support hours.
Additional Contact Information
In addition to calling the Help Desk, you may also send an email to give further details of the emergency; however, an email is not necessary and will not result in a quicker response. Email: kdhelp@indiana.edu
What do I do if I just have a technical question?
If you have a technical question, you may call the Kelley Direct Help Desk 8:00 AM. – 5:00 PM. Monday through Friday, or you may send an email to kdhelp@indiana.edu.
*Times identified on this page are based on Eastern Time
